Exceptional Customer Service Starts with a Smile
First impressions matter. This is always true, whether you are managing a retail store, restaurant, hotel or any other customer-facing situation. Those first few seconds set the tone and create an impression that a customer will have about your business. It also applies if you provide customer service through your website chat box, over the phone or on your social media pages. Remember that you only have a few seconds to make a great first impression. Like they say, customer service begins with a smile. Greeting customers by providing service...
read more6 Mistakes that drive customers away
Do you find it hard to keep your loyal customers faithful to your business? Are they walking away and not coming back? Even if most customers are unpredictable and finding their interests can be a challenge, no business owner wants to see their customers leave. In fact, a vital aspect of business growth is to make customers feel satisfied and happy. Losing clients is very easy and they will walk away to find better business relationships elsewhere. In order to prevent it from happening, check if you are making one of these common mistakes...
read moreBetter Customer Experience Through Self-Service
From banking to bill paying, and making comparisons to checking out, self-service and automated shopping experiences have become an ever increasing medium. More consumers prefer to do almost everything by themselves, such as learning more and looking for answers. They are empowered to use self-service support rather than make a call, send an email or seek help from in store staff members. Why do most consumers prefer self-service over assisted service? √ Customers want to have their problems solved in a timely manner and to avoid lengthy...
read moreWays to Improve Online Customer Service
Keeping your customers happy and satisfied plays a vital role in your business success. Your customers expect fast action these days. Since they are online most of the time, customers consider social media a tool that empowers them to air their complaints and needs as well as find their own answers. This is one of the reasons why having a well-established online customer service support should no longer be an afterthought. With an awesome and improved online customer service strategy, not only will you keep loyal customers, but your business...
read moreCustomer Service Tips During The Holiday Rush
Today’s customers have high expectations, which can make the holidays both exciting and frustrating. Customers are getting more vocal about their needs and are voicing them on social media. As the holidays approach, complaints, delivery woes, stock shortages, etc. also seem to fill social media channels. During this most important time of the year, giving exceptional customer service is still the best way to win the hearts of your customers. As a business owner, the last thing you need is for the quality of your customer service to...
read moreOptimize Customer Service Effortlessly
Think about these questions – Is it easy for your customers to contact you? How long do they have to wait for your reply? Is it easy for your customers to return or exchange an item they’ve bought from you? When a customer has an urgent need and you put them on hold, keep them waiting or ask them to call back, you are at risk of losing some of their loyalty. Although your goal is to provide them with good service, the fact that they contacted you and they didn’t get what they needed instantly creates frustration on their...
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