Optimize Customer Service Effortlessly
Think about these questions –
- Is it easy for your customers to contact you?
- How long do they have to wait for your reply?
- Is it easy for your customers to return or exchange an item they’ve bought from you?
When a customer has an urgent need and you put them on hold, keep them waiting or ask them to call back, you are at risk of losing some of their loyalty. Although your goal is to provide them with good service, the fact that they contacted you and they didn’t get what they needed instantly creates frustration on their part.
Your customers are looking for answers or solutions to their needs quickly, or should I say, as effortlessly as possible. They want their issues and concerns resolved with minimal amounts of effort. They do not want to repeat the previous conversations they had with you a week ago.
Most business owners have the goal of pleasing and delighting their customers in order to maintain customer loyalty. They offer promotions, send thank-you messages or provide additional help, etc. in order to make their customers happy. Yes, all of these are important. However, in the long run, delighting your customers is not quite as critical as providing them with consistent, effortless experience.
Do you get the idea?
All customers want an effortless customer service experience.
Why?
This is because customers want a hassle-free, easy, and pleasant experience. The less effort they go through when doing business with you, the better. They don’t simply want to get blown away by your exceptional service. They want to get what they need, without any hassle, whenever they need it.
The problem is, that “delight” and “wow” factor doesn’t often scale that well. It doesn’t always mean that they will be more loyal to your company or do business with you. Killing them with kindness doesn’t always work. What would happen if your competitor does the same, and in addition to that, also provides them with an effortless customer experience?
Delighting your customers and giving them instant gratification are only short lived benefits. As customer’s needs and expectations arise, something that delighted them months ago may only become less effective in the present.
Effortless Customer Service Brings Loyalty
The driving force of every successful business is loyalty. This makes your customers come back, do business with you again, and prompt them to give positive word-of-mouth about your business to others.
One of the most important things to remember is to provide your customers with a consistent effortless experience. This means for every interaction they do with your business – from the buying process up to the after sales support.
Customers want to be able to move smoothly between communication channels during the interaction. If your customers have inconsistent experiences, have to repeat information, or they get left on hold, etc., this is interaction that is no longer acceptable by today’s busy and time-crunched consumers. In addition, they do not want to restart the conversation with another customer service agent.
To deliver effortless customer service, it is essential to focus on quality and consistency. Instead of trying to impress your customers, it’s much better to make sure that your customers are getting effortless quality experience and service each time they need it.
By helping avoid frustrations and keeping all interactions smooth, you’re giving them effortless customer experience that is tailored specifically to their needs.
Align your customer service strategy around providing effortless customer service. Through this, your customers will not only be delighted, but will also remain loyal.
It pays to aim for consistency rather than just delighting them!
Interested in providing effortless customer service?
Start by watching our business-altering video titled The 3 Biggest Lead Generation Mistakes Small Businesses Make… And How To Overcome Them All. We’ll reveal the strategies you can immediately deploy that will enable you to out-think, out-market and out-sell your competition. http://maximizeracademy.com/
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Apple now has Rhapsody as an app, which is a great start, but it is currently hampered by the inability to store locally on your iPod, and has a dismal 64kbps bit rate. If this changes, then it will somewhat negate this advantage for the Zune, but the 10 songs per month will still be a big plus in Zune Pass’ favor.
The new Zune browser is surprisingly good, but not as good as the iPod’s. It works well, but isn’t as fast as Safari, and has a clunkier interface. If you occasionally plan on using the web browser that’s not an issue, but if you’re planning to browse the web alot from your PMP then the iPod’s larger screen and better browser may be important.
This is getting a bit more subjective, but I much prefer the Zune Marketplace. The interface is colorful, has more flair, and some cool features like ‘Mixview’ that let you quickly see related albums, songs, or other users related to what you’re listening to. Clicking on one of those will center on that item, and another set of “neighbors” will come into view, allowing you to navigate around exploring by similar artists, songs, or users. Speaking of users, the Zune “Social” is also great fun, letting you find others with shared tastes and becoming friends with them. You then can listen to a playlist created based on an amalgamation of what all your friends are listening to, which is also enjoyable. Those concerned with privacy will be relieved to know you can prevent the public from seeing your personal listening habits if you so choose.
This is getting a bit more subjective, but I much prefer the Zune Marketplace. The interface is colorful, has more flair, and some cool features like ‘Mixview’ that let you quickly see related albums, songs, or other users related to what you’re listening to. Clicking on one of those will center on that item, and another set of “neighbors” will come into view, allowing you to navigate around exploring by similar artists, songs, or users. Speaking of users, the Zune “Social” is also great fun, letting you find others with shared tastes and becoming friends with them. You then can listen to a playlist created based on an amalgamation of what all your friends are listening to, which is also enjoyable. Those concerned with privacy will be relieved to know you can prevent the public from seeing your personal listening habits if you so choose.
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The Zune concentrates on being a Portable Media Player. Not a web browser. Not a game machine. Maybe in the future it’ll do even better in those areas, but for now it’s a fantastic way to organize and listen to your music and videos, and is without peer in that regard. The iPod’s strengths are its web browsing and apps. If those sound more compelling, perhaps it is your best choice.
Hands down, Apple’s app store wins by a mile. It’s a huge selection of all sorts of apps vs a rather sad selection of a handful for Zune. Microsoft has plans, especially in the realm of games, but I’m not sure I’d want to bet on the future if this aspect is important to you. The iPod is a much better choice in that case.
Hands down, Apple’s app store wins by a mile. It’s a huge selection of all sorts of apps vs a rather sad selection of a handful for Zune. Microsoft has plans, especially in the realm of games, but I’m not sure I’d want to bet on the future if this aspect is important to you. The iPod is a much better choice in that case.
Hands down, Apple’s app store wins by a mile. It’s a huge selection of all sorts of apps vs a rather sad selection of a handful for Zune. Microsoft has plans, especially in the realm of games, but I’m not sure I’d want to bet on the future if this aspect is important to you. The iPod is a much better choice in that case.
Hands down, Apple’s app store wins by a mile. It’s a huge selection of all sorts of apps vs a rather sad selection of a handful for Zune. Microsoft has plans, especially in the realm of games, but I’m not sure I’d want to bet on the future if this aspect is important to you. The iPod is a much better choice in that case.
Sorry for the huge review, but I’m really loving the new Zune, and hope this, as well as the excellent reviews some other people have written, will help you decide if it’s the right choice for you.
I’ll gear this review to 2 types of people: current Zune owners who are considering an upgrade, and people trying to decide between a Zune and an iPod. (There are other players worth considering out there, like the Sony Walkman X, but I hope this gives you enough info to make an informed decision of the Zune vs players other than the iPod line as well.)
The Zune concentrates on being a Portable Media Player. Not a web browser. Not a game machine. Maybe in the future it’ll do even better in those areas, but for now it’s a fantastic way to organize and listen to your music and videos, and is without peer in that regard. The iPod’s strengths are its web browsing and apps. If those sound more compelling, perhaps it is your best choice.
Zune and iPod: Most people compare the Zune to the Touch, but after seeing how slim and surprisingly small and light it is, I consider it to be a rather unique hybrid that combines qualities of both the Touch and the Nano. It’s very colorful and lovely OLED screen is slightly smaller than the touch screen, but the player itself feels quite a bit smaller and lighter. It weighs about 2/3 as much, and is noticeably smaller in width and height, while being just a hair thicker.
The new Zune browser is surprisingly good, but not as good as the iPod’s. It works well, but isn’t as fast as Safari, and has a clunkier interface. If you occasionally plan on using the web browser that’s not an issue, but if you’re planning to browse the web alot from your PMP then the iPod’s larger screen and better browser may be important.
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