5 Powerful Customer Service Apps for Small Business
Smartphones and tablets have given us instant gratification. We use them to do business wherever we are and whenever we have to. Like most customers, we want everything – complaints, issues, questions – to be addressed immediately and effectively. These days, customers expect to receive fast and convenient support. They want their concerns to be handled in an instant. Old-style phone calls or email support where you had to wait for 24 hours for a reply seldom works. Now, failing to deliver what the client needs will have an effect...
read moreWays to Deliver Effortless Customer Service
Customer loyalty leads to business growth. But loyalty is more than delivering dazzling customer service experience or exceeding their expectations. There are better ways to think and provide customer service. Since customer service is continuously changing what had worked for years does not make a lot of sense nowadays. Now, there’s a better way to think about customer service. As a business owner, it is essential for you to address growing customer expectations for effortless customer service in order to achieve business growth. One...
read moreSurprise and Delight to Build Customer Loyalty
A simple, pleasant surprise can bring a delight to person’s day. When it comes to business, even the smallest things matter. Catching customers off-guard for an unexpected surprise makes them feel special, important and delighted. Surprise and delight work in a powerful way. It can be giving your customer a free drink upgrade or a complimentary dessert. A sports team can invite a lucky fan to meet the players. An airplane can upgrade someone’s seat. A hotel can offer complimentary drinks or fruit basket for their guests. These...
read moreBetter Customer Service thru Self-Service Solutions
Do you think customers want to help themselves? Nowadays, more customers are becoming more self-sufficient. They want their questions to be answered in a timely manner. They want their problems solved in an efficient way. Some prefer finding the answers themselves over talking to a support agent or contacting the company directly. Customers want to serve themselves and support their issues rather than sending an email or getting on the phone. In fact, the younger generations prefer to do things via Internet. Because of this, they expect...
read moreWays to Boost Positive Online Reviews for Your Business
It is always amazing to receive positive feedback from happy and satisfied customers. Why are online business reviews and feedback so important? Online reviews and feedback directly affect your reputation and what others say about your business really matters. When a customer does an online search for one of the products or services you offer, a positive review becomes an important factor in determining whether or not the customer buys it. Since everything is just a click away, more people are checking business reviews online. Online feedback...
read moreImplement Digital Customer Loyalty Programs
Customer loyalty programs have been around for years. We’re familiar with those customer loyalty reward programs typically in the form of punch cards which we use in airlines, grocery stores, hotels, etc. With consumers in the driving seat and businesses moving online, loyalty programs are also going digital. Its scope and nature has been shifting and reinventing for the digital age. In this digital era, you have to concoct creative ways to attract new customers and keep the ones you have coming back for more. An infographic from SCORE...
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