The Art of Responding to Positive Customer Feedback
Feedback without your counter-feedback is of little value. Every time you receive positive feedback or a review from a customer, you have to make the most out of it. Your happy customers took time to write a review, so you better appreciate their effort. Let your customers know that you heard and value their feedback. When you respond, you are showing the human face of your business. A simple word of “thanks” with a smiley-face can make a huge difference. When you respond to reviews that customers post on your social media sites,...
read moreWhen Customers Talk – Listen to Them
Do you know that you can grow your business and affect your bottom line, simply by listening to your customers? It’s true! Listening is a very basic idea, but it is something that will make your business tick. It comes with discovering what your customers are experiencing, by asking and hearing what they say about your business. Today’s customers are more vocal than ever, expressing their insights on Facebook, Twitter, blogs, review websites and more. Still, you have to know which customers to begin listening to, and which responses are...
read more5 Customer Loyalty Programs that Bring Value to Businesses
Everyone wants to receive the best value for their money. Customers prefer to remain with a business that continues to fulfill their expectations and enhances their experience. To foster this relationship, a business can offer customer programs that will add value to the customers’ experience. Most customers today are used to loyalty rewards and programs in several different formats – from traditional ones to creative digital loyalty programs. Popular loyalty programs include the discount cards of Aeropostale, coupon discounts from...
read moreSix Ways to Keep Customers Coming Back
A happy and satisfied customer is likely to become a repeat customer. Those customers you need for your business growth may already be doing business with you. They buy from you regularly; they are easy to deal with and they are the ones who tend to recommend your business to their friends and network. Some business owners are busy finding new customers rather than retaining the ones they already have. They focus their time, resources and marketing budget funds on attracting new clients, but skimp on building their loyal customer base....
read moreUse Powerful Phrases for Great Customer Service
Words have a powerful impact on people. Knowing the right words to use in every situation can make a huge difference in your business. Your word choices can make or break a customer’s experience. In this age, customers are becoming increasingly demanding. They’re not right or pleasant all the time, and dealing with them isn’t easy. Still, as a business owner, it’s your goal to provide them with the best customer service and prove that you’re better than the competition. Be careful with the words you say when...
read moreIs Outsourcing Your Customer Service an Option?
As a business owner, you know that good customer service is not an option; it is a must. Customers expect more support options including phone, email, live chat support, social media support, website FAQ and a lot more. It is important to keep your customers happy and satisfied with your products and services. This is what makes your business stand out from the crowd. Should you outsource this crucial business function or is it better to keep them in-house? Outsourcing work seems to be an appealing idea. It can save you a great deal of...
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