6 Mistakes that drive customers away
Do you find it hard to keep your loyal customers faithful to your business? Are they walking away and not coming back?
Even if most customers are unpredictable and finding their interests can be a challenge, no business owner wants to see their customers leave. In fact, a vital aspect of business growth is to make customers feel satisfied and happy.
Losing clients is very easy and they will walk away to find better business relationships elsewhere.
In order to prevent it from happening, check if you are making one of these common mistakes unknowingly and learn to avoid them!
1. Making customers wait too long.
There are instances when you or your staff can only serve one customer at a time. This is reasonable and most customers will understand. However, they won’t accept waiting longer than expected for whatever reasons. Not recognizing their presence or serving those who arrived after them are situations that annoy customers.
When customers enter your store, acknowledge them, even if you’re busy handling other clients. Let them know that you’ll cater to their needs as soon as possible. For instance, salon owners can offer their waiting clients drinks, magazines to read or anything that would compensate for the waiting time.
2. Being unavailable and too difficult to reach out.
Customers want their calls, emails or questions answered. Ignoring them will certainly drive them away.
It is important to communicate with your customers when they reach out. Have a good communication system in place. Check customer posts and messages on your website, emails and social media pages regularly. Your customers deserve to receive a prompt and informative response from you. Having a live person they can talk to is also better than making them contact you through a contact form or answering machine.
3. Selling to them constantly.
Customers hate being pushed into buying something. You need to make a sale, but being too pushy and overselling will backfire, especially if you know that customers aren’t really interested in the upsale.
It is always better to understand what the customer needs before making any suggestion, as they probably already know what they want from you
Instead of trying to upsell clients, find ways on how you can solve their problem. Help the customer see the value of what you offer and make your products attractive – just like a magnet sticks to a metal surface.
4. Failing to check in with customers.
Staying in touch with your customers leads to long-term business relationships. Try to be proactive and take the initiative to keep in touch with them.
Most customers won’t tell you what needs to be improved in your business unless you ask them. Get their feedback and ensure that they are satisfied with your products or happy with the previous services they received.
5. Neglecting existing customers.
All customers, new or old, deserve to be treated equally.
However, business owners might get too busy seeking new prospects or generating leads at the expense of their existing loyal customers.
The moment when customers realize that they are being neglected or treated differently, they are bound to walk away. While there are instances where offering incentives to get new customers are necessary, it’s a good practice to continue to reward your old customer’s loyalty as they contribute to a big impact in your growth. For instance, you can have VIP events that will make your current customers feel appreciated.
6. Failing to deliver your promise.
Customers who had a bad experience with your product or service will share it with almost everyone in their networks. This bad word-of-mouth will make you lose more customers. Among the top complaints based on a survey done by Consumer Federation of America (CFA) are “misinterpretations, false advertising and other deceptive practices.”
Always make sure that your promises are realistic. Give customers exactly what you advertise and deliver your promise. Walk the talk. If you say that your product or service does something, deliver your claim.
Want to learn more was to grow your busines?
Start by watching our business-altering video titled “The 3 Biggest Lead Generation Mistakes Small Businesses Make… And How To Overcome Them All”. We’ll reveal the strategies you can immediately deploy that will enable you to out-think, out-market and out-sell your competition. http://maximizeracademy.com/
Hi, I do think this is a great web site. I stumbledupon it ;
) I may come back once again since I bookmarked it. Money and
freedom is the best way to change, may you be rich and
continue to guide other people.
You could certainly see your expertise in the work you write.
The sector hopes for more passionate writers such as you who are not afraid to mention how they believe.
Always go after your heart.
It is not my first time to pay a visit this web site,
i am browsing this web page dailly and take pleasant
data from here every day.
whoah this blog is fantastic i like studying
your posts. Keep up the great work! You already know, a lot of individuals are looking around for this info,
you could aid them greatly.
It is in reality a nice and helpful piece of info.
I’m satisfied that you simply shared this
helpful information with us. Please stay us informed like this.
Thank you for sharing.
Its such as you learn my thoughts! You seem to understand so much approximately this, like
you wrote the e-book in it or something. I think that
you could do with a few percent to power the message home a little bit, but other than that, that is
magnificent blog. A great read. I’ll certainly be back.
Simply wish to say your article is as amazing. The clarity in your post is just cool
and i can assume you’re an expert on this
subject. Fine with your permission allow me to grab your feed
to keep updated with forthcoming post. Thanks a million and please keep up the enjoyable work.
I pay a quick visit daily a few sites and websites to read articles or reviews, except
this website offers quality based content.
Great post. I used to be checking constantly this weblog
and I’m inspired! Extremely useful information specifically the remaining part 🙂
I deal with such info much. I was looking for this certain info for a very lengthy time.
Thanks and best of luck.
190420 298546I really prize your piece of function, Wonderful post. 789211
relaxing jazz
810897 785474Really informative and fantastic complex body part of articles , now thats user pleasant (:. 5750
499006 583336When I originally commented I clicked the “Notify me when new comments are added” checkbox and now each time a comment is added I get three e-mails with the same comment. Is there any way you can remove me from that service? Thanks! 953787
968088 746034Hi there, i just thought i would publish and now let you know your web sites style is truly smudged within the K-Melon browser. Anyhow preserve inside the quite great function. 964196
195142 832856I gotta favorite this web site it seems invaluable really useful 655418
237915 233228You will be able use all sorts of advised attractions with various car treatments. A quantity of sell traditional tools numerous demand families for almost any event for any investment district, or even for a holiday in new york. ???? ??? ?????? ????? 78856
438356 278126This web internet site is my breathing in, extremely excellent layout and perfect content material . 698661
333904 789707my grandmother is always into herbal stuffs and she always say that ayurvedic medicines are the top stuff 219779
65199 268492Hello DropshipDragon provides dropping for quality, affordable products direct from China to your customers. Perfect for eBay sellers and internet site owners alike! 104319