Differentiate your Business with Customer Service Done Right
Are you someone who places great importance on customer service? Do you expect to receive top-notch customer care? In addition to being an entrepreneur, you are also a customer of many other businesses such as Internet hosting providers, hairdressers, auto repair shops, restaurants, and retail outlets. Many of the salespeople and customer care representatives you’ve encountered have likely been helpful and friendly, but you’ve probably also encountered some who have left a bad impression on you. The fact that not all companies are...
read moreDo You Speak Your Customer’s Language?
Attracting new customers is a vital part of business growth that involves not only identifying new markets, but also reaching out and building strong relationships with those new markets. Unfortunately, many companies struggle to connect with their audience in a meaningful way, a way that leads to sales. How well do you know and understand… 1. The demographics of your target audience To attract new business, you need the right message (addressed below) targeted at the right group (do you know who your ideal client is?), using the right...
read moreUnderstanding your customer’s needs
As a business owner, your success depends on giving your customers what they want and need. Unfortunately, many business owners fail in this area for one very specific reason. Do you know what your customer wants and needs? Or are you selling them what you think they want and need? Many business owners simply do not listen closely enough to what their customers are saying. Often, they listen, but then decide that what the customer really needs is something completely different than what the customer has asked for. Everyone knows that the...
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