Keep Your Customers in Your Happy Customers Club
“We want to see our customers happy and satisfied!” Every customer care professional and business owner puts this on top of their list. Nowadays, consumers expect engagement. One thing that social media has taught business owners, is branding via two-way relationships. Nothing is more important than making sure that your customers have a happy and positive experience with your business, because an unhappy customer who shares their negative opinion about your brand will affect your business. This is why it is important to value...
read moreKeep Cool When Angry Customers Get Hot
We’re all familiar with the old adage, “the customer is always right”. If you own a business, work in customer service or run a business that serves customers, there will always be the challenge of dealing with angry clients. You will at some point have to endure encounters with displeased, angry, unreasonable, difficult or rude customers. Customers get angry because of poor service, defective products or items that don’t meet expectations. Sometimes clients get angry if they feel that their requests aren’t given the...
read more3 Simple Keys to Delivering Excellent Customer Service
Customer service is a business way of life. As a business owner, it is an imperative part of your role to provide exceptional customer service – at all times. Your mission, as difficult as it can be at times, is to make unreasonable people happy, to put out client service fires and to ensure your customers are singing your praises – loyal customers are your best referral source. These days, customer service goes beyond the phrase “the customer is always right”. Following these simple steps will help you deliver the best customer...
read moreGrow Your Business with an Assistant
If you want to grow your business and make more money, consider hiring an assistant. You may be thinking that you don’t have enough money to hire one, but consider this: if you hire someone to help you with your work, you will make more money. You will be able to handle a larger volume of work and eventually grow your business. You may also hire an assistant to work from his or her own offices or even from home for a fraction of the cost you would have incurred if you hired a full time assistant. These are called virtual...
read moreAnswering Service: Essential Service
An answering service functions as an effective communication tool between your business and your customers. If you are a small business owner, this linking service fills the gap during meetings or absences, throughout the business day or extended hours. Answering services, for many small business owners, can be a virtual Godsend. Business accessibility is paramount and demanded by customers and stakeholders. Every time you are not able to answer the phone, you risk losing business. With an answering service, you don’t worry about missing...
read moreHow Great Customer Service Leads to Business Success
Many managers and business owners don’t realize how vital great customer service is, especially when you’re a small business trying to compete against bigger corporations. Providing great customer service can actually give you a huge competitive advantage over big businesses, which can often feel impersonal and uncaring. As a small business, you have the opportunity to forge a personal connection with your clients, and that kind of friendly, individualized attention can set your business apart. At any rate, it’s almost impossible for...
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