6 Tips for Keeping your Team Motivated
Motivation is like vitamins for your business. Providing daily motivation for your team brings great benefits to your business productivity, service and quality. When you inspire and motivate your people, they feel more involved and their job satisfaction improves. With improved job satisfaction comes improved performance. There is no one-size-fits-all solution though. Don’t make the mistake of assuming your team is only motivated by financial rewards. Feedback and rewards don’t always have to grand. You simply have to understand your...
read moreHow to Make Unhappy Customers Your Biggest Fans
As business owners and entrepreneurs we aim to keep our customers happy and satisfied. However, it’s tough to please everyone, all of the time. No matter how great your product and service is, you will likely run into a customer service snag at some point. This is an inevitable part of doing business. When you have an unhappy customer on your hands it doesn’t matter who is at fault, what matters is how you handle the situation. A negative comment isn’t the end of your business. Think of it as a challenge to turn an unhappy customer...
read moreThe ABCs of Customer Service
Today’s age is the age of competition, and with tough competition, every little nugget of your company and its service matters – a lot. Customer service should be a big area of focus for you and your team – it can make or break your business. Your customer service demonstrates your commitment to your customers. Customer service basics to help you prosper long-term: The first step needs to be the product itself. If you don’t have a compelling product, you won’t have customers to serve. Once you’ve created a great product...
read moreAre you prepared for the world of multi-channel customer support?
Customer service is changing. In today’s consumer world, customers are using multiple channels to interact with the products and brands they do business with. Throughout their purchasing journey, consumers are connecting with businesses via email, smart phones, social media sites, websites, QR codes, etc. This is the world of multi-channel customer support. Your customers are demanding your attention and expecting an immediate response using whatever communication channel they prefer. They are sending emails, asking questions on Twitter,...
read moreTips for keeping your cool when a customer loses theirs
1. Assertiveness is the key (please note, assertion is very different than aggression). Being assertive simply means you are speaking honestly and clearly, dealing with only the facts – keeping the emotion out of it. You are making your point in as straightforward a manner as possible. Attempting to keep upset customers happy is very important, but not that the expense of the values you have set for your business. 2. Slow and steady wins the race. When you think, speak and act slowly, you will come to the realization that you can respond...
read moreBest Practices: Customer Support and Online Service
Several business websites made it convenient for customers to shop from the comfort of their homes. We can search items and find detailed product information without going to a brick and mortar store. Never underestimate the power of direct online engagement. Having online customer service has become essential in today’s businesses. The dawn of social media sites also created a whole new dimension in the world of customer service. As a small business owner, your goal should be to create a sense of personal, human-to-human connection and...
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