How Your Reputation Can Benefit or Hurt Your Business
Decades ago, consumers relied on word-of-mouth, referral from family and friends or from campaigns by public relations and marketing firms. All of these still matter today; but the thriving freedom provided by the internet means that all of this information is now accessible online. Now, today is a social buying age, and the consumers are in the drivers’ seat. Customers almost always go online before making a purchase. Search engines, online review sites, and social media have become major influencers to business success. Consumers are...
read moreOnline Tools for Better Customer Service Experience
In today’s age, consumers give high priority to customer experience. Most people assume that every e-commerce site is open 24/7 and that support would be available on their terms as they make an inquiry or shop. Since the global competition is fierce, companies and business owners are doing their best to improve customer loyalty and satisfaction. By providing top-notch quality services to customers, you can be assured that you can keep them delighted and satisfied. With the advent of e-commerce, providing customer support and online...
read moreSeven Customer Service Mistakes to Avoid
No customer wants to experience bad customer service. Poor customer service is the most uncomfortable experience that someone can go through. It drives your customers away. There are also customers who share their frustrations with their family and friends, post it on their blogs and share it on their social media sites. All these will surely drive more customers away from your business. As entrepreneurs and small business owners, let’s make sure that these mistakes don’t happen. Don’t let them destroy your business. Are you...
read moreAmazing Customer Service during the Holiday Season
The holiday rush is about to be in full bloom. Is your business ready? Will your customer service be in the holiday spirit? The holiday is a very hectic season for most online and brick-and-mortar businesses. Although the influx of customers is really a welcome sight, being unprepared to handle the demands of the season can cause difficulties. You have to deal with the huge crowd, the longer hours and the highly expectant shoppers who call for an even greater level of customer service. As a business owner, you might get caught up with ordering...
read moreEmpower Your Customer Service through Online Live Chat
How often have you made the decision to discontinue making a purchase because you are having a hard time with the website? How often have your missed booking a reservation because you could not receive a fast answer to your inquiry? When sending emails, the norm has generally been for the consumer to wait approximately 24 hours for their questions to be answered. There are even some times that you may get a generic response that does not even answer your question in the slightest bit. When you make a telephone call, you often waste time while...
read moreBenefits of Customer Satisfaction Survey
In today’s competitive business environment, quality service is one key that can work to make your business successful. Good marketing brings new customers, but what keeps them is exceptional customer service. To provide great service, you have to find out what customers want and what is important to them, as well as what you need to improve on. One of the best ways to get this information is through a customer satisfaction survey. Contemporary companies recognize the need for customer satisfaction surveys. Local restaurant owners gain...
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