5 Powerful Customer Service Apps for Small Business
Smartphones and tablets have given us instant gratification. We use them to do business wherever we are and whenever we have to. Like most customers, we want everything – complaints, issues, questions – to be addressed immediately and effectively.
These days, customers expect to receive fast and convenient support. They want their concerns to be handled in an instant. Old-style phone calls or email support where you had to wait for 24 hours for a reply seldom works. Now, failing to deliver what the client needs will have an effect on the reputation of your business.
This means that having excellent customer service is vital to running a successful business. By this, I’m referring to being available when customers need you – via their mobile devices, tablets, emails, or on social social media platforms and websites, which can serve as the key to powerful customer service.
We know that many consumers are using their smartphones and tablets as the primary way to connect with businesses. As a business owner, it is vital to look for ways to integrate your business management plans, marketing strategies and customer service to provide customers with a positive experience.
Here are some must-try apps to help you provide better service, engage with your customers and serve customers the right way.
ZenDesk http://www.zendesk.com/
ZenDesk is known as the leading cloud-based customer service software solution.
This mobile app helps improve customer satisfaction while lowering costs. It features one-on-one customer support, easy-to-use self-service portal and a multichannel ticketing system. You can deliver support through email, web, social, phone, or chat.
Through this app, you can create relationships that are more meaningful with your customers. It provides access to key customer profiles and information to improve the way you deliver personalized customer support.
Available for: Android, iOS, Windows Phone, Blackberry, Kindle
Desk http://www.desk.com/product/mobile/
Desk is designed especially for small business. It is one of the most popular customer support applications. It can respond, resolve and track customer requests wherever you are.
With Desk, you can create one “universal inbox” to keep your customer service channels in one place and connect to customers through social media. This lets you boost productivity and efficiency. This easy-to-use customer service solution lets you offer support thru phone, chat and email. Make use of its productivity tools and workflow automation to provide support quickly.
Available for: iOS, Android, Windows Phone and Blackberry devices
Parature for Facebook http://www.parature.com/customer-service-software/social-media/parature-for-facebook
If most of your customers express their concerns and feedback on your Facebook, then Parature is the best app for your small business.
Parature is cloud-based software that integrates customer support into your businesses Facebook page. This solution includes a live chat feature, self-service knowledge base and a ticketed customer support system. It also has a customizable dashboard that enables customer agents to work across departments.
Available for: iOS, Android, Windows Phone and Blackberry devices
Freshdesk http://freshdesk.com/mobile-app-help-desk/
Freshdesk streamlines the customer service experience with its comprehensive platform. It automatically converts Facebook page comments, customer emails and Twitter mentions into support tickets. Customers can also create tickets through the portal.
Through Freshdesk app, you can resolve and assign tickets straight from your mobile device. Its multi-channel support lets you manage tickets from a single dashboard to ensure that all customer concerns are organized.
Available for: iOS, Blackberry, and Android devices
UserVoice https://www.uservoice.com/ios/
UserVoice is an app that you can integrate into your own native iOS apps. This app provides businesses with consistent customer support, with every interaction.
It features self-service opportunities and easy ticket management. Its in-app knowledge base suggests solutions to issues that match frequent inquiries.
Available for: iOS and Android devices
Several mobile app solutions out there will help you provide customer support wherever you are. Explore and see which works best for your business.
Do you want to provide support for your clients with customer service apps?
Need some more online business tools to help grow your business? Check out the tools that are available to you. Business Marketing Toolbox
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