The ABCs of Customer Service
Today’s age is the age of competition, and with tough competition, every little nugget of your company and its service matters – a lot. Customer service should be a big area of focus for you and your team – it can make or break your business. Your customer service demonstrates your commitment to your customers. Customer service basics to help you prosper long-term: The first step needs to be the product itself. If you don’t have a compelling product, you won’t have customers to serve. Once you’ve created a great product...
read moreAre you prepared for the world of multi-channel customer support?
Customer service is changing. In today’s consumer world, customers are using multiple channels to interact with the products and brands they do business with. Throughout their purchasing journey, consumers are connecting with businesses via email, smart phones, social media sites, websites, QR codes, etc. This is the world of multi-channel customer support. Your customers are demanding your attention and expecting an immediate response using whatever communication channel they prefer. They are sending emails, asking questions on Twitter,...
read moreTips for keeping your cool when a customer loses theirs
1. Assertiveness is the key (please note, assertion is very different than aggression). Being assertive simply means you are speaking honestly and clearly, dealing with only the facts – keeping the emotion out of it. You are making your point in as straightforward a manner as possible. Attempting to keep upset customers happy is very important, but not that the expense of the values you have set for your business. 2. Slow and steady wins the race. When you think, speak and act slowly, you will come to the realization that you can respond...
read moreBest Practices: Customer Support and Online Service
Several business websites made it convenient for customers to shop from the comfort of their homes. We can search items and find detailed product information without going to a brick and mortar store. Never underestimate the power of direct online engagement. Having online customer service has become essential in today’s businesses. The dawn of social media sites also created a whole new dimension in the world of customer service. As a small business owner, your goal should be to create a sense of personal, human-to-human connection and...
read moreKeep Your Customers in Your Happy Customers Club
“We want to see our customers happy and satisfied!” Every customer care professional and business owner puts this on top of their list. Nowadays, consumers expect engagement. One thing that social media has taught business owners, is branding via two-way relationships. Nothing is more important than making sure that your customers have a happy and positive experience with your business, because an unhappy customer who shares their negative opinion about your brand will affect your business. This is why it is important to value...
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